Hard water is formed by Calcium and Magnesium minerals dissolving in the rain water as it passes down through the layers of lime stone and is directly proportional to the quantity of these minerals absorbed.
When hard water is used in commercial or industrial applications, problem will be encountered with scale and scum both with costly consequences.
In the softening plant ion-exchange technology is used to remove the calcium and magnesium by replacing them with non-hardness forming Sodium.